Worth a closer look when
- Live chat and follow-up email need the same owner and context.
- Your team wants an approved knowledge boundary for AI answers.
- You prefer a fixed workspace tier plus visible AI credit usage.
Independent software decision notes
Primary sources ↓Support stack field manual · 08/25/2026
Can one workspace replace four support tools?
Conecto combines live chat, a shared inbox, help-center content, and AI assistance. This guide turns that broad promise into a short operating test—before your team changes tools or starts paying.
Commercial note Larry may earn a commission if you purchase through the final partner link. The evaluation and source links stand on their own.
Routing board / decide in this order
01Channels
Which messages belong in one queue?
02Ownership
Who can take, note, and hand off?
03Knowledge
What may AI answer—and cite?
04Spend
Which usage boundary triggers a tier?
Decision before subscription
4public tiers
14 daysLite trial
$0Free plan
1 testto write before migration
01 / FIT
Start with the operating shape, not the feature count.
Keep comparing when
- You only need a basic chat widget and already like your inbox.
- Your workflow depends on an integration not listed in official docs.
- You cannot name a measurable handoff or response-time improvement.
02 / PLAN MAP
Choose the boundary your team will actually hit.
01
Free
$0/mo
Prove the live-chat and inbox habit before adding AI.
2 seats · 1 widget · no card
02
Lite
$25/mo
A small team needs the complete paid toolkit and AI.
14-day trial · billing begins day 15
03
Scale
$65/mo
More teammates, sites, contacts, and included AI budget.
10 seats · 10 widgets · $15 AI credit
04
Max
$215/mo
High-capacity support without an enterprise quote.
20 seats · 50 widgets · $50 AI credit
Prices and public limits checked August 25, 2026. Taxes, AI top-ups, extra seats, and enterprise arrangements can change the total.
03 / TEST
The 30-minute evaluation
Use one realistic support question and your current team roles. Do not import customer data for this first pass.
- 00–05
Map the queue
List every place customers write today. Mark which conversations need a shared owner, not another notification.
- 05–12
Run the handoff drill
Route one sample conversation between two teammates. Check assignment, private notes, collision awareness, and context.
- 12–20
Set the knowledge boundary
Choose three approved help articles. Define when the AI may answer, cite a source, or hand off to a person.
- 20–26
Price the real workspace
Count seats, widgets, CRM contacts, and expected AI usage. Compare the tier boundary—not just the headline price.
- 26–30
Write the stop rule
Name the result that would make you keep the current stack. A useful trial needs a reason to say no.
04 / EVIDENCE
What this guide does—and does not—claim.
This is an independent reading of Conecto's public product, pricing, privacy, and partner materials. It is not a hands-on performance test, a promise of savings, or a guarantee that every integration fits your workflow.
05 / FIELD TESTS
Four decisions to make before a migration.
Each guide is independent, source-backed, and usable before any commercial link is active.
01 / RISK
Human handoff
Define when AI must stop, what context moves, and how to test the failure path.
Open playbook →02 / COSTAI pricing
Map workspace, seat, event, and metered costs into one monthly worksheet.
Open worksheet →03 / OWNERSHIPInbox readiness
Set roles, statuses, permissions, and a one-week pilot for a small support team.
Open checklist →04 / SOURCESAI grounding test
Inventory approved content, test safe refusal, and score the evidence behind every answer.
Open test →Ready after your own evaluation?
Use the official path only when the fit is clear.
This is the exact partner link issued by the verified Conecto Partner Portal. Use it only after the evaluation shows a genuine fit.
Visit Conecto via Larry's partner link ↗If you later purchase an eligible subscription through the active link, Larry may earn a commission.